FAQ

FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

SAFETY ALWAYS COMES FIRST! Do not enter the structure if it appears unstable. Standing water may poses health and safety risks. In addition to being an ideal environment for potentially harmful bacteria and fungi to multiply and spread, water also poses slip and fall risks. For these reasons, it is advisable to hire water damage restoration professionals with extensive experience and equipment suitable for extracting standing water, cleaning, disinfecting and drying a damaged structure.

Contact 4PRO Restoration Solutions, as soon as you see signs of flooding. You should receive a call back within a matter of minutes, depending on the number of homes and businesses that are affected. Leading services advertise a call-back time of fifteen minutes or less and arrival on-site within an hour. Make sure to choose a remediation service recognized for efficient emergency response.

It depends on the severity of the damage to the structure and the extent of hidden secondary damage. A typical clean water source dry out process usually takes 3-5 days.

While no two jobs are exactly the same, our prices are standard for the industry, and we use the same pricing software that most insurance companies do. Most of our services are covered under your standard home insurance policy. We will work with self-paying customers to strive to negotiate fair pricing based on scope of loss. 4PRO offers financing along with veteran and senior discounts.

Yes, 4PRO is IICRC certified and Insured.

In most cases 60 minutes, 4PRO restoration  can dispatch our trained personnel to your site within 60-120 minutes. We are available 24 hours a day, seven days a week.

Your insurance policy dictates the terms of your coverage. Although policies differ, in most cases, insurance covers the cost to mitigate your property damage.

Yes. Our extensive knowledge of the insurance and restoration industry allows us to work efficiently together, without having the client pay out of pocket. We provide the necessary reports required by insurance companies to help settle the claim. Coverage is determined on a per policy basis and adjuster review.

There’s no certain answer to this question since it depends on several factors, but generally speaking, any water leak carries the risk of mold growth. If you have water damage, it’s important to dry the area out as quickly as possible and repair any leaks to prevent mold from worsening the problem. In some cases, you may need to remove wet materials like carpeting or insulation that can’t be salvaged to prevent further mold growth. 4PRO Restoration Solutions is a qualified company that will be able to assess the situation and take the necessary steps to remediate the mold problems.

While mold exists everywhere, it sometimes takes on a dangerous form. The scientific name for the greenish-black mold that turns up on carpet, wallpaper, and ceiling tiles is Stachybotrys Chartarum or Black Mold. It produces a mycotoxin that causes mycotoxicosis, and is thought to be the cause of Sick Building Syndrome (SBS).